Vodacom Fibre line not working

I am very disappointed with the service received from Vodacom Fibre. I am ready to move to another service provider after having no network for over 7 days. I have logged it and received a ref number but all that has happened is that I've been told someone will come to look at the issue but no one has gotten back to me. I work from home and you can imagine the inconvenience I've had to endure. Why am I paying for a service that I'm not getting. I need someone to urgently call me back on this issue.