Vodacom Fibre line no service for 3 wks

Item: Vodacom
Rating: 1
Author: Charlene T

Been without fibre for 3wks with absolutely no indication of fault or when line will be restored. Call centre is a dead end with continuous promises of case being escalated. I have 2 kids doing online varsity classes, exams etc.... We have to rely on neighbour or family for connectivity.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Apr 2022, 09:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Apr 2022, 09:14

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Charlene T's updateReviewer Update

08 Apr 2022, 06:02

Finally service was restored!! Please up your service & response time because my complaint is 1 of MANY, IF you want too remain competitive.

Charlene T's update08 Apr 2022, 06:02

Reviewer Update

Finally service was restored!! Please up your service & response time because my complaint is 1 of MANY, IF you want too remain competitive.