Vodacom fibre line

We have a Vodacom fibre line. We have not had a connection for 5 days now. We phone every day and get promised that the matter has been escalated. Yestetday when we phoned we were informed that someone fixed the router and closed the call. Dont know who’s router but not ours. We work from home and had to use data to connect to complete our work. We pay our account and get shocking service like this. Our contract is up for renewal but i seriously think a nee ISP is the way to go.