Vodacom fibre line down. No assistance and poor service from Vodacom

Vodacom Fibre line went down almost 2 weeks ago. The fault was reported immediately but no action has been taken to date. The call center advised that a tech would be sent out to resolve the fault however they never pitched up at my property and didn't communicate going on for almost 2 weeks. I have spent a fortune on buying prepaid data over the festive period whilst vodacom continues to charge R649 for services which are not rendered. These challenges and poor customer services need to be taken into account before making an informed decision whether to sign a contract with them. Extremely poor service. Wish there was an option to rate zero and negative stars.. My complaint reference is SR*** but then again even this would go on deaf ears