Vodacom Fibre Line Down For 4 Days

Vodacom has the worst customer service ever, infuriating, *********** contact centre and back office ever. Since 20 August I have had a downtime on my fibre which I logged then and was told 24 - 48 hours sla. 4 days later I’m still being sent from pillar to post by the useless, *********** staff failing to resolve or even send a tech to assist instead they are asking for a stupid proof of address which doesn’t even make sense why, instead being told about the stupid ticket owner who clearly is not doing their job from 20th and not even replying to their so called escalations. Nonsensical service, incompetence, not even telling us what causing the downtime. Have lost 2 full days of work since we working from home yet they don’t care. I am disappointed at such a big company with so much *********** staff and processes, NONSENSE, INFURIATING.