VODACOM FIBRE LINE Call Centre Agent - Anele Maqashu

Dear Anele

I would take this opportunity to commend you for the absolutely brilliant customer service you offered last night to myself and my partner in assisting us to change of our router name as well as our password. The call lasted longer than we would have liked but the amount of professionalism that you offered us left a permanent mark for us dealing with Vodacom.

The patience and constant guidance you offered in resolving our issue in ensuring our wi-fi connection was back to its best performance.

I really wish you had taken my call previously when I initially called the contact center for guidance in changing my password, I would have avoided the frustration of it affecting our connection.

You are an absolute gem and I wish you absolute success in your career at Vodacom, I have no doubt that there is so much more customers you have offered the best assistance.

Thank you, thank you, thank you.