JE
Johannes E

1 reviews | Active since Jan 2023

06 Jan 2023, 18:39

Vodacom fibre line

Dear Jason (our team leader that promised me he will keep me up to date the same day or even the next day). I have been dealing with this WiFi from middle of November. (You know my history with this ****). I reached you and I finally thought I got someone that will be able to help me. To my disappointment I reached someone that is just as *********** as everyone else. I am literally so disappointed in this service that I am getting (but once again I am just a small duck in a huge pond for Vodacom). You guys literally don't care about your customers, but just care about your money. That is so sad. You promised me so much when you talked to me, but as time went by you again just disappointed like every one else. Because of your incompetence you make me fight with innocent agents. This has literally been the worst experience and service I have ever dealt with. You will hear from me again in the future. You will hear from your boss. And you will hear how bad your service and leadership is and was. Me as a client tried my best to stay calm through this whole journey, but honestly enough is enough. You as a leader should have been better and should have been more honest and open instead of promising things that you can't stay with. All the best and will talk in the future(all pleasantries are gone). Have a good one. This is what I wrote to him after he promised me high and low. He is not a leader worth. They have been *****ing me around for month and a bit literally just to activate my fibre. VODACOM IS USELESS

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2023, 12:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team