Vodacom Fibre line activation

Logged first ticket to transfer line to new address 6 weeks ago... Made over 20 follow up calls with Vodacom Fibre...About 6 new tickets ..every week tickets closed witjout resolution...Nobody f/u's up...Keep telling me its Vumatel that must activate line but not happening...Telling me previous owner must first de- activate line...before mine can be activated...Previous owner lived here 21 years and never used the fibre internet. Consultants keep saying sorry and will call me back...Nobody calls me back ever..Im bying about R500 data a week to get my work done from home...I'm at the end of the road with VodacomFibre...Please assist urgently to get my line activated....Thank you.. Todays new ticket: SR***