DB
Dewaldt B

1 reviews | Active since Mar 2020

01 Feb 2022, 16:55

Vodacom Fibre Line

Fibre Line down. Friday Afternoon, report fault on sat @08. now the terms and condition. 48 working hours to receive feedback. 48 working hpurs to assign a technician, depending on availability of technician to make an appointment to come and have a look (in my case 3 days after. he contacted me) Think again. The vodacom fibre is connected to the closest cell tower if that is of your fibre is down.

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2022, 08:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team