DB
Dewaldt B
1 reviews | Active since Mar 2020
01 Feb 2022, 16:55
Vodacom Fibre Line
Fibre Line down. Friday Afternoon, report fault on sat @08. now the terms and condition. 48 working hours to receive feedback. 48 working hpurs to assign a technician, depending on availability of technician to make an appointment to come and have a look (in my case 3 days after. he contacted me) Think again. The vodacom fibre is connected to the closest cell tower if that is of your fibre is down.
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Replies (1)Vodacom's replyOfficial
02 Feb 2022, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Feb 2022, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
