Vodacom Fibre Line

Three years ago, in March of 2020, I signed up a contract with them for a Fibre Line and Internet. I had no issues with them until recently earlier this year in June. On 4th of June 2023 I moved to a new location. I asked them to move my Fibre line to the new address.

First they told me that my address doesn't exist. And then they tell me the area doesn't have a Fibre ready line which it does. Then they tell me that I have to wait 60 Calendar days before they can move my line to the new home address, only to find out two months later, they cancelled my Fibre Internet and keep charging me for internet I CANNOT use.

So I've tried to sort out the situation with someone who comes to the complex to try and get customers to join and get their Fibre Internet, but only to make the situation worse, I did not get a router or internet either except I get a bill from them with NO router and NO internet access. And I am still being charged for internet I don't have because they cancelled it. And I have never been credited for.

Vodacom are THE WORST SERVICE PROVIDER EVER and are ********S, I wouldn't recommend anyone to use their service ever! They have disappointed me.

I've asked them to remove me from the system because I am not using their service and I shouldn't be paying for it either. How difficult is it for them to remove me?

Is there anyway to make things easier for me?