VODACOM FIBRE LINE

Vodacom is an absolutely useless service. We were told that the fiber line in our area could only be serviced by Vodacom which we subsequently found out is *******. December we had almost a full months down time . They agreed to not bill us for Feb but because we have decided to go back to our former SP they now will not release our line until they receive payment for Feb as well as a network installation recovery cost.It is impossible to speak to the same person twice. After countless calls to Sureka and Fazel who have promised to call back but never have . We were told that there were no cancellation fees and have requested that Sophia Seutloali contact us regarding this matter, this was on Feb 27th and we're still waiting for her call. We now once experiencing downtime and their systems is offline. Requesting that someone with authority contact us ref ********** 18675.