BS
Brighton S

1 reviews | Active since Feb 2021

02 Feb 2021, 00:29

Vodacom Fibre- Lies to lure people to sign and never deliver!

So Vodacom runs activations on the side of the street for the Fibre Option, with a temporary LTE solution for you pending installation.

I met one of their Sales Agents (Irvin) who **** to me to lure me into signing a contract with vodacom and claimed the minute l am approved, l will be given 100GB of Data to use, pending installation which would be roughly 7 to 14 Working Days. 2 Weeks after *approval*, not only have they not installed Fibre, but l have not even received the *temporary* solution they used to sign me up.

After numerous attempts to contact their call centre, coupled with rude reception with other agents even slamming the phone and not being helpful at all, l still have not received anything from Vodacom. As a small business, not having connectivity is costing us dearly and may see us even loose some clients.

l recommend you try any other service provider, NOT vodacom as they will lure you with what appears to be a good priced deal with even an immediate solution to your Data/ internet needs, But will Never deliver and will be extremely rude after, because a sale has been complete.

I am so disappointed with vodacom and even looking at cancelling all contracts l have had with them!

0
Replies (1)
Vodacom
Vodacom's reply02 Feb 2021, 06:47
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team