Vodacom fibre lies that mislead customers and give more headaches

Called in to cancel my fibre with vodacom as i found it cheaper at another provider. They convinced me they would match the deal R599 this was on the 16/11/2023 I spoke to Aveesha who promised me it would be done and as usual vodacom had issues apparently the address on my account was not correct so they needed to fix that. I called again on the 04/12/2023 and was told they are busy fixing the issue and called again on the 12/12/2023 and again on the 21/12/2023 still fixing the issue. On the 27/12/2023 at 01:00PM Azande Khumalo calls me to say the issue had been rectified and they can do the upgrade he sent me the quote and everything and i accepted after confirming with him that i will not be paying for 2 fibre lines and that it was the agreed price of R599. fast forward to today I got 2 fibre lines which i did not request and not at the agreed price. When i call the fibre department I cannot speak to a manager as he will call me