Vodacom Fibre lies

My husband called mid September to enquire about relocating our fibre as we were moving units in the same complex, the consultant informed us that we needed to call the week prior to moving as it would take a week for the fibre to be moved as it was in the same complex, as advised we had been advice the consultant we called the contact centre on the 23/09/2021 and that consultant stated even though it could take 30 days but it would take a week as we were moving in the same complex, again this did not happen. We called 2 more times and were informed by a consultant named Charles that it had been escalated and a technician would be in contact any time from that day a Friday till Sunday, this did not happen, we called again 3 almost 4 weeks later to follow up and the consultant stated that there was no escalation and it would only be moved post the 30 days and at the end of October, yet Vodacom will be debiting for Fibre they are yet to move but never did meaning it was not used at all. This is unacceptable as we were misinformed the entire duration of this relocation of the fibre. I’m not sure how but Vodacom needs to learn to treat clients fairly and train their staff with how their system works and I need this issue resolved ASAP without all this bureaucracy.