VODACOM FIBRE = LIES AND WORST PRODUCT SERVICE

VODACOM FIBRE = WORST PRODUCT SERVICE I have ever received. My Vodacom Fibre has been off since the late evening of the 30th of August. We phoned on the 31st the afternoon when we got home, but received no clear answer as to what was wrong and then a ticket was logged - or so the customer support employee said. On the 1st of September we phoned again and the customer support employee said no ticket was logged and said he would do so - once again the Vodacom employee ****. After an hour we phoned again and a lady informed me that not one of the previous calls resulted in a ticket being logged and a SR number be attributed to the complaint. It is now the fourth and we still did not hear back from her. On the 2nd of September (fourth call all of which were more than 30 of our own minutes) we phoned again and this time we found a somewhat helpful employee and a team leader/ supervisor that is unwilling to assist.

This is the fourth time this year that we are struggling with Vodacom Fibre connectivity.

Truly the WORST experience with any service provider I ever had to deal with.