Vodacom Fibre lies and empty promises

After being an existing fibre client for 4years they sell me a new package upgrade for a bigger line and less monthly, but the *********** people didn't upgrade they just added a new line for double charge, after struggling for a week to cancel the one line they decided to cancel both lines, its been 6days without internet working from home, so far 14 calls to Vodacom Fibre where the first 2 days they say its a Vumatell outage, phoned Vuma they dont pick up any outages on the 2nd day 16:20 they finally noticed Oh the line has been canceled by mistake, spoke to Sinovuyo Maxengana made big promises but nothing happened, phoned again multiple times Pumi promised to get back but nothing, Carol-ann tried to assist spoke to another team leader with big promises but yet no internet due to *********** idiots working at Vodacom. If you dont follow up and check what they are telling you absolutely nothing happens and they just feed you lies... So tiered of Vodacom after being with them for 18 years I think its time to move to Cell C or MTN???