Vodacom Fibre letdown
I app**** for Vodacom fibre online and requested interim LTE when checking out. I received confirmation from Vodacom very quickly and today (27 September 2021) received the router as promised. However, I did not receive my LTE ****le and SIM card. I called customer care to be told that they would escalate as urgent and that someone would get back to me in 24-48 hours. This is another two days without service, I cannot manage. I called again and was told by the consultant to visit the closest store with my ID to pick up a ****le and SIM card to avoid further delays. In store I was told this couldn’t be done as the order needs to be dispatched by Vodacom online. The store manager also offered no further assistance in the matter. Vodacom, why should I not return the router and cancel with you? I thought the service was just too good to be true.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
28 Sept 2021, 06:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2021, 06:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
01 Oct 2021, 14:51To update this review, I was informed that often when ordering online, even when selecting Interim LTE access, it doesn’t pull through the add-on to the sales order.
I finally received my the interim LTE accessories yesterday, but I am still without service as the SIM card wasn’t activated, despite all site info to plug in and go. I am unable to work STILL!
On my call with the call centre yesterday I was told that my SIM would be activated in 24 hours. I was given an SR number but I lost it, so when I called again today, I was told to wait the full 48 hours for my SIM to be activated.
I cannot believe this. Vodacom, please help me.
I finally received my the interim LTE accessories yesterday, but I am still without service as the SIM card wasn’t activated, despite all site info to plug in and go. I am unable to work STILL!
On my call with the call centre yesterday I was told that my SIM would be activated in 24 hours. I was given an SR number but I lost it, so when I called again today, I was told to wait the full 48 hours for my SIM to be activated.
I cannot believe this. Vodacom, please help me.
's update01 Oct 2021, 14:51
Reviewer Update
To update this review, I was informed that often when ordering online, even when selecting Interim LTE access, it doesn’t pull through the add-on to the sales order.
I finally received my the interim LTE accessories yesterday, but I am still without service as the SIM card wasn’t activated, despite all site info to plug in and go. I am unable to work STILL!
On my call with the call centre yesterday I was told that my SIM would be activated in 24 hours. I was given an SR number but I lost it, so when I called again today, I was told to wait the full 48 hours for my SIM to be activated.
I cannot believe this. Vodacom, please help me.
I finally received my the interim LTE accessories yesterday, but I am still without service as the SIM card wasn’t activated, despite all site info to plug in and go. I am unable to work STILL!
On my call with the call centre yesterday I was told that my SIM would be activated in 24 hours. I was given an SR number but I lost it, so when I called again today, I was told to wait the full 48 hours for my SIM to be activated.
I cannot believe this. Vodacom, please help me.
's updateReviewer Update
02 Oct 2021, 17:49It is now more than 48 hours since I requested the SIM activated and I am still without service.
I called Vodacom Fibre to escalate this but I am still without service and cannot believe that this has not been resolved yet.
Vodacom, please help?
I called Vodacom Fibre to escalate this but I am still without service and cannot believe that this has not been resolved yet.
Vodacom, please help?
's update02 Oct 2021, 17:49
Reviewer Update
It is now more than 48 hours since I requested the SIM activated and I am still without service.
I called Vodacom Fibre to escalate this but I am still without service and cannot believe that this has not been resolved yet.
Vodacom, please help?
I called Vodacom Fibre to escalate this but I am still without service and cannot believe that this has not been resolved yet.
Vodacom, please help?
's updateReviewer Update
04 Oct 2021, 07:56Vodacom, I am still without service. Please can someone contact me urgently.
's update04 Oct 2021, 07:56
Reviewer Update
Vodacom, I am still without service. Please can someone contact me urgently.
's updateReviewer Update
06 Oct 2021, 10:40I have requested cancellation of both my interim LTE and Vodacom Fibre/SO***as the service has been absolutely atrocious. After 6 days I finally had my interim LTE sim activated, however the service is so pitiful, I can’t work. Reference number for cancellation is SR*** I won’t hold my breath that anyone will actually call me to discuss this.
's update06 Oct 2021, 10:40
Reviewer Update
I have requested cancellation of both my interim LTE and Vodacom Fibre/SO***as the service has been absolutely atrocious. After 6 days I finally had my interim LTE sim activated, however the service is so pitiful, I can’t work. Reference number for cancellation is SR*** I won’t hold my breath that anyone will actually call me to discuss this.