Vodacom Fibre leaves you in the dark

I've been without Internet Service since Saturday, My Fibre line went down on Saturday afternoon and when it came back up I had nothing, no connection so now I can't pay accounts, can't do any online business, I was told Vodacom IT does not work on weekends! what kind of Tech company has no IT support on weekends? I called again on Monday and I was told that someone from IT would be in touch! I have heard nothing, nothing, nothing! this is crazy! just a stupid reference number SR210124 - 107625 and if I call, the person on the other end will want to go through rebooting the router, hard reset it etc which I tried with the support guy who tried to help me over the weekend. It wouldn't be so bad if someone would follow up and just let me know what's happening! You got to love the Corporatocracy what a Joke!