Vodacom Fibre lack of support

Item: Vodacom
Rating: 1
Author: Lisa N

Vodacom customer service for fibre installation problem is pathetic. Maintenance team does not respond to the escalation request and we sit without internet. Daily phone calls and same line is repeated over and over again. Langa, whoever you are, sort out our installation.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

06 Jul 2022, 14:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Jul 2022, 14:19

Official