Vodacom fibre lack of service delivery

I have to be say I am now completely at a loss for words. the only thing that is exceeding the level of incompetence at Vodacom fibre is the level of empty promises.

Escalating to the managers is just as empty as talking to the call agents who seems to just make promises. " We promise we will get back to you, we promise it will be resolved today, We will send someone today" A week has gone by and I still am no further than I was last week with their pathetic service