Vodacom Fibre - Lack of customer service.

I have lodged a complaint with the Fibre Call Centre (***) on the 17th of May 2021 due to a lack of Up and Download speeds from my fibre installation at home. I pay diligently for 50Mbps, but I have never come anywhere close to this speed (average of 10-13Mbps). I wrote it off to multiple users and mostly using WIFI for my home devices. I subsequently did a couple of random speed test over a month or so to see if there was ever any better line speed when using a LAN connection and disconnecting all other devices. This however still resulted in speeds no greater than 13Mbps. I gullibly thought that a quick call to customer care would resolve my issue. This was not the case.

Over the last 10 days I have made numerous calls to *** to try and get some form of feedback from Vodacom to why I'm paying for a 50Mbps line and only getting 13Mbps. I have spent hours of my day to try and resolve a service that is paid for but not received. They opened a ticket (SR*** ) on the 17th of May. The status changed on two occasions once to Open, then to Pending and the case was assigned to a Mr. Donald Musemwa. To date I have had no joy with numerous phone call, promises of returned calls or at least some attention to this magical ticket number to no where. Complaints to team leaders have led to promises of returned phone calls from managers to no avail. I have resorted to cancelling my fibre line rental with Vodacom, can you imagine my frustration when I once again was told that a new ticket number would be created and 35 days is required to cancel my contract.

I have spoken to Kulisiwa, Yolanda, Thulani, Tia or Kia (team leader) and so many other that I never took the names down.

I have been a loyal paying customer of Vodacom for over 20 years. I really expected better!

I can honestly say that your Fibre service leaves much to be desired and has a total lack of customer service. I will never recommend Vodacom Fibre to anyone and can honestly not wait for the service to be cancelled. I'm left with a bitter taste in my mouth.

Stay well clear of Vodacom Fibre. They promise and never deliver.