Vodacom Fibre Kibler Park lack of accountability and ownership

I app**** for a fibre line and internet package on the 4th of march 2019 and the account was approved on the 5th of March, the sales consultant had advised at the time the technician crew would take 7 working days to install the necessary cabling and equipment. Vodacom's contractor who is installing the equipment contacted us on the 14th to arrange for installation where we requested they do the installation on the 18th. No technicians have since arrived to do the installation and when calling the vodacom fibre support centre on ********** for 3 consecutive days the consultants have repeatedly "escalated" the matter with absolutely no response from their contractor or "project managers". I have now used 3 days of leave in anticipation of the installation with no end in sight. Having now spoken to 7 vodacom consultants and having the same escalation repeatedly it just tells me that the vodacom fibre team has a severe lack of accountability and are not willing to take ownership of my support request.

If you live in the Kibler Park area and wish to sign up with a competent fibre service provider I strongly suggest you wait for another service provider to offer installations and internet contracts in this region.