Vodacom Fibre Keeps Breaking due to bad installation and sub par maintenance

Vodacom fibre, not delivering....

My vodacom fibre line has broken now the third time in since September. In September (SR***) it was repaired probably the fourth time since the initial installation. It lasted till December when I loaded a new ticket (SR***).

Technicians came telling me that ants eat the fibre and that I need to put poison in the ground pot in the street. The technician tried cleaning the fibre with a solvent aerosol spray and did the splice. I enquired about the IP rating of the box used in which the splices happen, the technician was unable to answer me, clearly didn't have a clue what I was talking about. Three hours later the line broke again. I contacted the technician on the same day and he returned. Everything in the junction box was a mess and he had to re-do the entire box as the aerosol damaged all the fibre cables...

Today it rained and I had a look in the street, the underground pot was full of water with the junction box fully submerged in water as the lid of the pit was never closed with a panel keay thus water was free to enter. A few moments later my fibre line was off. Upon inspection I could see exactly where it broke off. The exact same place it breaks every time...

I do not believe the "ant" bull**** being fed to me by the technicians. I am a electrician by trade, I have a good understanding of how these things work. Do not assume I know nothing. I also do not believe that my installation is up to standard and maintained as it should be. I have photos to prove my claim...

This is getting ****ing annoying now. To the point where I will never in a million years suggest anyone use any Vodacom product. It is a complete **** show to say the least... ****ing useless