RG
Richard G
1 reviews | Active since Jun 2017
02 Aug 2022, 14:12
Vodacom Fibre - Just headaches
Before i start you guys aren't even worth 1 star in my eyes!!!
So I ordered a fibre line 3 weeks ago and still no one calls to advise of an installation date, I call them after 2 weeks and they tell me it has been escalated last week already, so today i call in again and still no update!!!!, anyway long story short I'm now trying to have their router collected as i wish to cancel the fibre order and this is now turning into a never ending story of BS !!! @vodacom i will see you at your offices to return this router as it seems this is going to be the easiest way of getting things done, people read the reviews and just avoid all dealing with this company when it comes to fibre......
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Vodacom's replyOfficial
03 Aug 2022, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2022, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RG
Richard G's updateReviewer Update
10 Aug 2022, 11:03Apparently the order is not cancelled as there is an open ticket still with Vuma, kindly cancel the the open Inflight installation order your side so i can proceed with another ISP then the order and our dealing will be concluded - thanks
RG
Richard G's update10 Aug 2022, 11:03
Reviewer Update
Apparently the order is not cancelled as there is an open ticket still with Vuma, kindly cancel the the open Inflight installation order your side so i can proceed with another ISP then the order and our dealing will be concluded - thanks