Vodacom Fibre (its just not worth it)

I filed an application for fibre in June and was assured that when the area I live in was "activated" they would contact me. In September I checked online and learned that my suburb had indeed been activated although I had not been contacted by Vodacom.

I emailed Vodacom and received a call to say that they had lost some of the documentation pertaining to my application. I resent the documentation and received a notification from the Regional Administrator to say that I had been approved for fibre on the 22nd of September. She then went on to say that installation could take up to 21 working days, but that the installation team would be in contact in a few days to arrange a date. This 21 working day delay was a bit of a surprise as it was not specified anywhere in the contract or communicated beforehand and I had submitted the application in June.

Nevertheless, I waited out the full 21 working days although on two occasions I sent reminder emails to Regional Administrator that I had yet to be contacted by the installation team. On Friday the 20th of October (20 working days after being formally approved and nearly 5 months after my application was first made) I sent an email to the Regional Administrator (as well as the Vodacom "FutureForce" Sales Consultant) to say that if the installation team was not in contact with me on that day to set a date for installation I was cancelling the contract.

No response was received from either of them. On Tuesday of the following week (24th October) I cancelled the contract.