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Aadil I
1 reviews | Active since Apr 2020
04 Aug 2020, 11:31
VODACOM FIBRE ISSUES STILL NOT RESOLVED
I have a 20mb up and down fibre package with Vodacom, for 4 days now my speeds have been below 9mb , i have called ,logged queries and emailed several tImes.They do not bother to provide feedback, call back and my issue still has not been resolved.The lack of customer service experienced is absolutely pathetic.@ VODACOM please wake up and follow up on your customer queries. You will charge me the full price at the end of the month with no questions asked, why then do i need to wait 4 days and more for you to solve my problem. DO NOT PROMOTE A PRODUCT IF YOU CANNOT DELIVER ON IT.
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Vodacom's replyOfficial
04 Aug 2020, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Aadil I's updateReviewer Update
04 Aug 2020, 16:20I am still awaiting the call as promised. Today was my 7th call to Vodacom i even spoke to a Team leader who promised some one would call me 1 hour after we spoke, that was at 12pm it is now 4:20 pm and no call received.This is truly disappointing and extremely unprofessional customer service.
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Aadil I's update04 Aug 2020, 16:20
Reviewer Update
I am still awaiting the call as promised. Today was my 7th call to Vodacom i even spoke to a Team leader who promised some one would call me 1 hour after we spoke, that was at 12pm it is now 4:20 pm and no call received.This is truly disappointing and extremely unprofessional customer service.