AB
Adele B
1 reviews | Active since May 2016
31 Oct 2022, 09:24
Vodacom Fibre issues
Internet off since 28 October and was reported the same day. No response from anybody in 3 days.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2022, 09:56 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Oct 2022, 09:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AB
Adele B's updateReviewer Update
01 Nov 2022, 09:26Dear vodacom,
A consultant did contact me and told me that nokia must contact me. I don't have the uninterrupted service that is in my contract with vodacom. Blaming nokia is not my issue.
A consultant did contact me and told me that nokia must contact me. I don't have the uninterrupted service that is in my contract with vodacom. Blaming nokia is not my issue.
AB
Adele B's update01 Nov 2022, 09:26
Reviewer Update
Dear vodacom,
A consultant did contact me and told me that nokia must contact me. I don't have the uninterrupted service that is in my contract with vodacom. Blaming nokia is not my issue.
A consultant did contact me and told me that nokia must contact me. I don't have the uninterrupted service that is in my contract with vodacom. Blaming nokia is not my issue.
AB
Adele B's updateReviewer Update
02 Nov 2022, 09:551st November I was contacted by a lady to say the technician will be at my premises by 9am. At 9h55 no technician arrived. Phoned vodacom again, they will escalate the issue to a manager. Pathetic service
AB
Adele B's update02 Nov 2022, 09:55
Reviewer Update
1st November I was contacted by a lady to say the technician will be at my premises by 9am. At 9h55 no technician arrived. Phoned vodacom again, they will escalate the issue to a manager. Pathetic service