AB
Adele B
1 reviews | Active since May 2016
01 Apr 2022, 17:18
Vodacom fibre issues
I lodged a complaint on 31 March 2022 regarding no internet on fibre line. I phoned again on 1 April 2022 and the consultant informed me that the technician will only attend on 3rd of April which means I will be without internet for 4 days. This is totally unacceptable as I am working from home and need internet.
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Vodacom's replyOfficial
03 Apr 2022, 09:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2022, 09:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team