Vodacom Fibre issues

I really did not want to resort to Social Media, but I have given Vodacom many opportunities' to respond. My internet went down on the 1st November. I logged it, and was told that it will be addressed on Monday. The assistance I have received from numerous consultants have been great, but no one has been able to fix the problem. I requested a technician come out on Tuesday already, but to date no one has come. I have been calling every day, and get told that they would come back to me. Yesterday I was told a technician would be out today, but despite numerous requests no one has advised if this will still happen. We work from home, and I have had to purchase a lot of data! My husband is on call this weekend, and we cannot be without internet the whole weekend. Staff super friendly and helpful, but after escalation no result!