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Francois C
1 reviews | Active since Aug 2012
05 Nov 2024, 14:13
Vodacom Fibre issues
Fibre off since 31 October 2024. Fibre sorted 03 November 2024 Fibre off on 04 November 2024 Fibre still off. After I told them on Monday that the Fibre is working they switched it off again. They have no idea why it is off and they keep saying they will send a technician. Everytime they get the Fibre running they close the ticket and when it goes off again you must wait 48 to 72 hrs to be assisted.
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Replies (5)FC
Francois C's updateReviewer Update
05 Nov 2024, 14:17When I asked to cancel my Fibre so that I can get another provider they just tell me that I will pay till end Desember.
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Francois C's update05 Nov 2024, 14:17
Reviewer Update
When I asked to cancel my Fibre so that I can get another provider they just tell me that I will pay till end Desember.
Vodacom's replyOfficial
06 Nov 2024, 07:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2024, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Francois C's updateReviewer Update
06 Nov 2024, 08:24Really! You use a automated reply and you expect to fool people that you actually care.
Really Bad customer Care!
Really Bad customer Care!
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Francois C's update06 Nov 2024, 08:24
Reviewer Update
Really! You use a automated reply and you expect to fool people that you actually care.
Really Bad customer Care!
Really Bad customer Care!
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Francois C's updateReviewer Update
06 Nov 2024, 09:22So I just called Vodacom customer care again and they told me that I must wait 48 Hours. They still did not assign a technician they will decide what to do I must just wait. I have been of for almost a week now but I must just wait.
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Francois C's update06 Nov 2024, 09:22
Reviewer Update
So I just called Vodacom customer care again and they told me that I must wait 48 Hours. They still did not assign a technician they will decide what to do I must just wait. I have been of for almost a week now but I must just wait.
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Francois C's updateReviewer Update
09 Nov 2024, 11:13Problem was solved on 7 November 2024. The response from the technician was that Vodacom only had to reconfigure the router settings there was nothing wrong with the line. It took them 30 min to solve the problem.
Sorry but that is unacceptable. Took you 4days for a 30 min issue.
Sorry but that is unacceptable. Took you 4days for a 30 min issue.
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Francois C's update09 Nov 2024, 11:13
Reviewer Update
Problem was solved on 7 November 2024. The response from the technician was that Vodacom only had to reconfigure the router settings there was nothing wrong with the line. It took them 30 min to solve the problem.
Sorry but that is unacceptable. Took you 4days for a 30 min issue.
Sorry but that is unacceptable. Took you 4days for a 30 min issue.