MP
Morne P
1 reviews | Active since Dec 2010
24 Feb 2022, 15:20
Vodacom fibre issues
I wish I could give a zero rating!!!! My Vodacom fibre internet has been down from 7 February 2022 and every time I call empty promises are made. The Nokia Technicians always moves meetings or even do not pitch up when a date has been confirmed. Technicians were suppose to come out today (24 February) at 14h00 and only after I followed up with Vodacom Fibre, was I told that the date has been moved once more to 28 February. This is really pathetic customer service. Vodacom will not wait for 3 weeks to deduct money from my account for the services I do not get. The best is that this also happened 2 weeks earlier as well!!!!
I am being told that I can apply for downtime credits once my service request (SR***) has been finalized, but in the meantime I am using mobile data to work from home. Who is going to pay me back for the mobile data? I will for sure not advise anyone to apply for fibre especially in the Brits area.
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
25 Feb 2022, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2022, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Morne P's updateReviewer Update
26 Feb 2022, 22:38Just another empty promise from Vodacom!!!!!!!! No one from Vodacom gave me a call to explain what is going on. This is really pathetic!!!!
MP
Morne P's update26 Feb 2022, 22:38
Reviewer Update
Just another empty promise from Vodacom!!!!!!!! No one from Vodacom gave me a call to explain what is going on. This is really pathetic!!!!
MP
Morne P's updateReviewer Update
28 Feb 2022, 18:22Just more empty promises. The appointment was scheduled for today and still the Technician did not pitch up. I always get the excuse that the Technician got caught up with another case and that my ticket will be rescheduled. I wonder what Vodacom will do if I tell Vodacom that I cannot pay them because my money was caught up with another SERVICE provider who actually gives customer SERVICE.
This is almost week 4 without any service and empty promises!!!
This is almost week 4 without any service and empty promises!!!
MP
Morne P's update28 Feb 2022, 18:22
Reviewer Update
Just more empty promises. The appointment was scheduled for today and still the Technician did not pitch up. I always get the excuse that the Technician got caught up with another case and that my ticket will be rescheduled. I wonder what Vodacom will do if I tell Vodacom that I cannot pay them because my money was caught up with another SERVICE provider who actually gives customer SERVICE.
This is almost week 4 without any service and empty promises!!!
This is almost week 4 without any service and empty promises!!!
MP
Morne P's updateReviewer Update
02 Mar 2022, 09:50The query was not resolved as I still do not have internet!
MP
Morne P's update02 Mar 2022, 09:50
Reviewer Update
The query was not resolved as I still do not have internet!
MP
Morne P's updateReviewer Update
02 Mar 2022, 09:55And the SR number is SR***
MP
Morne P's update02 Mar 2022, 09:55
Reviewer Update
And the SR number is SR***
MP
Morne P's updateReviewer Update
08 Mar 2022, 13:14I received confirmation that the technician will come out to attend to my service request today (8 March 2022) at 08h00. The service request number is SR220207. The technician again missed the appointment and also did not phone me to reschedule. This is easily the 7th time that this happened. Every time when I call the Vodacom Fibre Contact Centre I get told that the case is long overdue and that it will be escalated to the Resolutions Department. Then I wait a day or two just to hear the same response again. I really wish I could complain about the service I get, but unfortunately there is no service just excuses and zero action.
MP
Morne P's update08 Mar 2022, 13:14
Reviewer Update
I received confirmation that the technician will come out to attend to my service request today (8 March 2022) at 08h00. The service request number is SR220207. The technician again missed the appointment and also did not phone me to reschedule. This is easily the 7th time that this happened. Every time when I call the Vodacom Fibre Contact Centre I get told that the case is long overdue and that it will be escalated to the Resolutions Department. Then I wait a day or two just to hear the same response again. I really wish I could complain about the service I get, but unfortunately there is no service just excuses and zero action.