Vodacom Fibre Issues

Honestly, i would pick 0 stars if I could. As a loyal customer for years with 1000s being spent on contracts. The calibre of call centre agents is so disappointing, not to mention the resources wasted cause they are lazy to look into something. Ive had my fibre line for years, i asked for an additional one for my holiday home. It was never installed although multiple calls made, 6months later, i was still fighting to get this line cancelled as it was activated. Note there is no one there at holiday home since i left in Dec but its apparently been activated and happily deducting a monthly premium. Eventually they say they will cancel it. 2nd August, my primary line goes off. No service, agent says its a technical problem. NOWHERE CAN HE SEE THAT THEYVE DEACTIVATED THIS LINE TOO. Like an idiot I am problem finding. Call in multiple time, lady by the name of Cindy, says line is openserve( which is not) but shes logged a ticket. Later that evening, its with Vumatel( which its not). No notes being made on ticket. I eventually call Metrofibre, who promptly confirm vodacom cancelled my main line on the 2nd August. In all these over 20 calls, since the 2nd August, not one agent could tell me the line is deactivated. I spent 3 hours last night taking Vodacoms agent through how to handle a case. Ive yet to be activated. Please employ competent people. Never dealt with such intelligence before or more lack of. DO BETTER!!!!