Vodacom Fibre issue still persist

I wrote a review on 26 April 2026 regarding the uncapped wifi contract we took out with Vodacom the beginning of April 2026. Since the start we struggled with connectivity. We did contact the fibre department at Vodacom numerous times. They tried to resolve the matter, but is still unable to solve the issue. Until date we do not have any wifi since we called. They did troible shooting numerous times, but is unable to connect. We were and still is without wifi the whole long weekend. Everytime we contact via e mail or anything we are informed we will be contacted within 24 hours. And every 24 hours is becoming a week now or on of on of the whole time.

We also suggested of they cannot swap the router as this migjt be the problem, but this request is just being ignored. How can we pay for a service that we don't even receive?????? If we ask for downtime credit, we are be told by the fibre agents, we can only ask when the problem is solved. But when is the problem going to be resolved???? So in the meantime must we pay now for a service we do' not have????? The latest serial number we have is: SR***

Seriously. A very unhappy customer. Mrs Parker ***