ZC
Zelda C
1 reviews | Active since May 2021
15 Nov 2021, 16:50
VODACOM FIBRE ISSUE NOT RESOLVED
My reference number *SR******-****71 has still not been resolved after 10 days without Fibre which I still have to pay. I work from home and can't get my work done. I've spoken to plus minus seven to eight different people at Vodacom without any assistance or feedback regarding the problem. To cancel takes up to 30 days. Can someone please help me urgently! This is ridiculous and I'm very frustrated with my Vodacom Fibre.
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Vodacom's replyOfficial
16 Nov 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZC
Zelda C's updateReviewer Update
18 Nov 2021, 08:26Today is the 18th of November and still NO FIBRE!! Why must I pay for something I don't have? Our FIBRE is off since the 6th of November. I cant do my work so they are costing me money. We phone them non stop promising they will get back to us but don't! Yesterday they had the cheek to phone me (Rowan from Vodacom) asking me if I would like to upgrade my phone. I told Rowan I'm not upgrading anything because I'm very disappointed in their service! He promised that he will look into the matter and phone me back in less than 3 minutes, I'm still waiting. When you phone in and ask to speak to a manager you get treated like dirt. We had enough!! If this request is possible for this *********** service - let me know how I can cancel my FIBRE which now I must give 30 days notice and half of the month had no service :-)
ZC
Zelda C's update18 Nov 2021, 08:26
Reviewer Update
Today is the 18th of November and still NO FIBRE!! Why must I pay for something I don't have? Our FIBRE is off since the 6th of November. I cant do my work so they are costing me money. We phone them non stop promising they will get back to us but don't! Yesterday they had the cheek to phone me (Rowan from Vodacom) asking me if I would like to upgrade my phone. I told Rowan I'm not upgrading anything because I'm very disappointed in their service! He promised that he will look into the matter and phone me back in less than 3 minutes, I'm still waiting. When you phone in and ask to speak to a manager you get treated like dirt. We had enough!! If this request is possible for this *********** service - let me know how I can cancel my FIBRE which now I must give 30 days notice and half of the month had no service :-)