Vodacom fibre issue

Some mixed feelings about this because i always actually just had good service from vodacom, by for the last 10 days I have zero internet at home. Spoke to at least 6 consultants in this time, who all helped me very friendly, but my issue is still not resolved. I need a technician to be sent to be sent to my house as as the problem is clearly on site. Everthing was tried over the phone to resolve my problem but they could not. The biggest frustration is that not once have vodacom contacted me, (after they said they would) to arrange for a technician. Not once have they tried to just keep me updated on the situation. I have even visted a vodashop in the hopes of them helping, but nothing. So it seems if i never contact them again, i will never have internet again. Lets hope they see this and makes contact. Quite annoyed by now...