TM
Thokozani M
1 reviews | Active since Jan 2019
04 May 2021, 08:38
Vodacom Fibre isn't worth the trouble
Not only is the service from the fibre department garbage, but their consultants are also rude despite never really knowing what's going on and have no sense of good customer service. It took almost a month to realise the fibre package they were offering me was a sham. Go elsewhere for fibre guys it really isn't worth the trouble.
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Vodacom's replyOfficial
04 May 2021, 08:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2021, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thokozani M's updateReviewer Update
04 May 2021, 11:17Yes I did, my complaint was about how rude the lerson i spoke to was after having received generally awful service from the beginning. I don't get the point of your response, are you going to investigate the incident with the consultant?
TM
Thokozani M's update04 May 2021, 11:17
Reviewer Update
Yes I did, my complaint was about how rude the lerson i spoke to was after having received generally awful service from the beginning. I don't get the point of your response, are you going to investigate the incident with the consultant?