Vodacom Fibre is utter trash

Sigh I'm back here again. I just spoke to Siphosethu from the Fibre retention department and she hung up the phone on my ear. So 1. train your consultants on customer service because they are pathetic. 2. I'm complaining for the umpteenth time about my Fibre connection. I was sorted temporarily and now I'm down again. I called on Sunday and someone told me they would log a ticket. I called to follow up today and there was no ticket to be traced. I had to have another ticket logged today because the Sunday one was nowhere to be found. Vodacom, please take my money and release my line. You tell me about servicing notice until end August but I hardly have service so what you're actually telling me is I should suffer for the duration of August because you have rules about notice. I have a suggestion. Please take the fees for August but please RELEASE MY LINE END OF JULY so that I can get an alternative provider. PLEASE. I'LL PAY THE SERVICE WITHOUT RECEIVING THE SERVICE. ESSENTIALLY THAT IS WHAT IS CURRENTLY HAPPENING ANYWAY. YOU ARE PREVENTING ME FROM GETTING A WORKING SERVICE PROVIDER. RELEASE MY LINE. TAKE YOUR AUGUST MONEY.