VODACOM FIBRE IS USELESS, NO INTERNET SINCE INSTALLED

I would like to encourage people not to opt in for VODACOM FIBRE PACKAGES, they offer bad service. I app**** for fibre service. I received router. And ONT was installed and we used it for less than 5 minutes then moved it to another area inside the house the fiber cable got twisted. I logged service request with vodacom and they promised to send technicians within 48 hrs.. 10 days has past no one came. I keep calling customer service..they just promise me nothing. I tried to cancel my contract which is less than 2 weeks. They say I'm going to pay almost R2000 for ONT and my monthly premium even though I haven't used the fibre. I am so irritated and disappointed as i need the internet to work from home. Please think twice before opting in for any fiber package.