Vodacom Fibre is useless

Worst customer service ever. I took out a fibre contract with them on the 5th of November 2025. The agent didn't explain the add ons to the fibre line you can take out. I called them again asking if I can take the add ons, first agent said no. After calling again telling them to cancel the fibre line they agreed to add the add ons, from there its being headache day after day, whereby I call everday regarding my add ons which was approved on the 20th November 2025 and my line which should be configured to 120mbps downloading and 60mbps uploading, which since 22nd November 2025 till today which is 26 November 2025. I've called every day regarding the line, I've been told to connect my Vodacom router to my old S4L box for connection, the highest download speed I get is 10mbps. They've asked me to take 3 test in 10 minutes intervals which I've emailed to them on the 24th November 2025 which I did. Its been 3 days no email or contact from them except Serial numbers they've sent. 1st Serial number *** on 24/11/2025. 2nd Sr ***. I've asked for a technician to be sent out I dont get a response. I've been calling since Saturday 22/11/2025. They response is the same, someone will get back to you. This is the worst customer service I've ever experienced. Seems like they don't even escalate your calls. The worst network provider ever