Vodacom Fibre is Useless!
Vodacom support call centre is useless. Called twice with nobody calling back. No Manager to speak to and no Manager calls back from my last experience. I have no internet and nobody can help. Service is disgusting.
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Replies (3)
Vodacom's replyOfficial
08 Dec 2021, 08:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2021, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Dec 2021, 22:53Nobody Calls.
's update11 Dec 2021, 22:53
Reviewer Update
Nobody Calls.
's updateReviewer Update
15 Dec 2021, 14:01Hi,
I have got my Fibre fixed through your business team whom I do business with. I could not get service from your Fibre Team and your contractors are the same by setting up appointments and not meeting them.
Your Team called me after 7 days. That was my first call that I received from Vodacom.
I requested to speak to a Manager since day 1 and up to now nobody has called me. Your Managers do not call and you cannot call them since their numbers are personal I was told.
Your service is terrible and I do not belive you value clients at all since a manager did not call me. I would still like to cancel my contract with no penalties.
If your business Team did not assist, I would have cancelled all business contracts too.
Regards,
Kuben
I have got my Fibre fixed through your business team whom I do business with. I could not get service from your Fibre Team and your contractors are the same by setting up appointments and not meeting them.
Your Team called me after 7 days. That was my first call that I received from Vodacom.
I requested to speak to a Manager since day 1 and up to now nobody has called me. Your Managers do not call and you cannot call them since their numbers are personal I was told.
Your service is terrible and I do not belive you value clients at all since a manager did not call me. I would still like to cancel my contract with no penalties.
If your business Team did not assist, I would have cancelled all business contracts too.
Regards,
Kuben
's update15 Dec 2021, 14:01
Reviewer Update
Hi,
I have got my Fibre fixed through your business team whom I do business with. I could not get service from your Fibre Team and your contractors are the same by setting up appointments and not meeting them.
Your Team called me after 7 days. That was my first call that I received from Vodacom.
I requested to speak to a Manager since day 1 and up to now nobody has called me. Your Managers do not call and you cannot call them since their numbers are personal I was told.
Your service is terrible and I do not belive you value clients at all since a manager did not call me. I would still like to cancel my contract with no penalties.
If your business Team did not assist, I would have cancelled all business contracts too.
Regards,
Kuben
I have got my Fibre fixed through your business team whom I do business with. I could not get service from your Fibre Team and your contractors are the same by setting up appointments and not meeting them.
Your Team called me after 7 days. That was my first call that I received from Vodacom.
I requested to speak to a Manager since day 1 and up to now nobody has called me. Your Managers do not call and you cannot call them since their numbers are personal I was told.
Your service is terrible and I do not belive you value clients at all since a manager did not call me. I would still like to cancel my contract with no penalties.
If your business Team did not assist, I would have cancelled all business contracts too.
Regards,
Kuben