Vodacom Fibre is Useless

We have been without Vodacom Fibre for 5 days now. On the first day, when we spoke to the call Centre, the person did not even log the fault. We have since been phoning 3-4 times a day for 5 days, and each time we speak to a different person. We have, to date, spoken to 8 consultants, who promise to sort it out. Still no assistance. It is critical that we have Fibre for our daily functioning. Vodacom Fibre is useless. We have already been billed for the month, but not received any service for 5 days and counting.