ZV
Zian V
1 reviews | Active since Jun 2021
13 Jun 2021, 05:36
Vodacom fibre is unreliable
I am very displeased with Vodacom fibre, I am an online teacher, and have had at least five instances of connectivity issues. I pay R700 for my fibre line, because I need a stable connection. For every connection problem I have lost interviews and classes which affects my work as a teacher. I lose money, and it also puts my job in jeopardy. I tried to call the fibre helpline this morning, but they only start working at 06:00. Please improve your services, you are putting the livelihoods of people in peril during a pandemic that already poses its own threats.
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Replies (2)Vodacom's replyOfficial
13 Jun 2021, 12:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2021, 12:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZV
Zian V's updateReviewer Update
16 Jun 2021, 12:59Thank you for your assistance Vodacom with my grievance. I hope it will be smoother sailing from here on out.
ZV
Zian V's update16 Jun 2021, 12:59
Reviewer Update
Thank you for your assistance Vodacom with my grievance. I hope it will be smoother sailing from here on out.
