ZV
Zian V

1 reviews | Active since Jun 2021

13 Jun 2021, 05:36

Vodacom fibre is unreliable

I am very displeased with Vodacom fibre, I am an online teacher, and have had at least five instances of connectivity issues. I pay R700 for my fibre line, because I need a stable connection. For every connection problem I have lost interviews and classes which affects my work as a teacher. I lose money, and it also puts my job in jeopardy. I tried to call the fibre helpline this morning, but they only start working at 06:00. Please improve your services, you are putting the livelihoods of people in peril during a pandemic that already poses its own threats.

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Replies (2)
Vodacom
Vodacom's reply13 Jun 2021, 12:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ZV
Zian V's update16 Jun 2021, 12:59
Reviewer Update
Thank you for your assistance Vodacom with my grievance. I hope it will be smoother sailing from here on out.