VODACOM FIBRE IS UNPLUGGED!

I ordered a fibre connection on 21 November. Eventually OpenServe attended to the fibre, but I still do not have the router and the television voucher. It is supposed to take 3-5 working days, yet, here we are.

I contact them almost once a day and every time, the case gets escalated and the second line person will contact me. I’m still waiting for a call or an email with more than just a computer-generated message to say the case is open, closed, or pending.

RAM couriers apparently received a wrong address from Vodacom (which is strange because OpenServe did get to the correct address) because they keep on returning my router undelivered. I spoke to RAM, who informed me that their couriers are not allowed to call clients.

This is a first for me. I have worked with so many courier companies and when in doubt, the delivery person always calls. I live in an estate where you need a code to enter or the gate security office must call you. The fact that I have never had a request for a code or a call from the gate speaks volumes.

The front line Vodacom Fibre operative's are seemingly not to blame, but somewhere after that, things go very wrong.

I am sick and tired of one way communication and no resolution!