Vodacom Fibre IS TRAP FOR FOR CUSTOMERS TO PAY FOR THEIR INCOMPETENCE. SAVE UR SELF THE HEADACHE!!!

What a disaster signing up to Vodacom Fibre. Its like they dont care about their customer service any more such bad service its shocking. Signed up for Vodacom fibre on the 23 May 2021 order approved on the 24th , and installation done on the 3rd of June and then on it went downhill. To this day I have no fibre working of 7 Service request speaking to 14 call center agents promises of follow ups and call backs that never happen. No router delivered even though on the 14th of June Service request said the router is booked for delivery and to date the router has not made its way to my house. SR closed and Vodacom cant get feedback from the person who closed the order. Now that I want to cancel the order Im told of penalties that I will need to pay for changing ISP provides , But who is at fault here. Since calling from the 3rd of June to get the issue resolved and still today I'm not winning and now I must pay penalties…. REALLY It is how they want to justify incompetence , The customers must pay for their incompetence. I have not received any service connection for them to charge me for cancelling the order. I big company like Vodacom cannot resolve an of router … ITS A SHAME INDEED!!!! Im over it we will meet in court with the penalties….. I have never heard of anyone who needs to pay for a service they have never received. A Ludicrous is THIS. SHAME on you Vodacom.