Vodacom Fibre is totally useless in Hartbee****rt - repeatedly

In November we celebrated the first month of uninterrupted service from Vodacom Fibre since March 2019. Every month the line is dead for extended periods. Since 12 December this is again the case, and dealing with the lies, no-response and empty promises from Aneme, Shafiq, Sibusiso, Sibeko, Thomas, Dada and Loren is no pleasure. Call Centre Supervisors are never available and do not return calls. Reyaad Soeker had the audacity to close the unresolved SR*** on 15th December. In the extended process I've learnt that my account has (again) been tagged as a "Guest Account" by the billing system, rendering it dead and unconfigurable. The Vodacom technical team nevertheless, against my wishes, replaced my router and could not configure it, spending countless hours in my home office, waiting for response from their remote technical team, trying to configure a router that has been erroneously linked to a "Guest Account". I am now again, for the fourth day, with no internet connection (and forget about asking for refunds on extended outages), and when Vodacom Billing, Technical and the Customer Care teams finally wake up, I'll have to reconfigure 32 IoT devices to a new router that was not needed in the first instance. I demand immediate reinstatement of my paid-up-front Fibre service, re-installation of my old router and a refund for all the days of non-connectivity - if not, please close my account and de-install your hardware at a time that is convenient to me.