FJ
Francois J
1 reviews | Active since Nov 2011
04 Apr 2023, 10:39
Vodacom Fibre is the worst.... Pathetic service
This must be the worst experiance of my life. I have logged support tickets for slow fiber speeds on the 20th of March 2023. Ref SR***. On the 4th of April i phone to find out what is the status as i am still having the issue, only to find out the call still has not been action and have not been assigned to anyone. Everytime the awnser is the same, "I will escallate it to the team to resolve". Well guess what.... It is still not resolved. I am at the point of ripping out the cables from the house and from the pole box.
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Replies (2)
Vodacom's replyOfficial
04 Apr 2023, 12:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Apr 2023, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
FJ
Francois J's updateReviewer Update
04 Apr 2023, 15:46Thank you bot for the speedy respons. Whish the people that works there had the same drive. It has been 6 hours and i made a follow up call. Guess what... Still no person assigned to the call. And now i have to pay more a month for the same **** service....
FJ
Francois J's update04 Apr 2023, 15:46
Reviewer Update
Thank you bot for the speedy respons. Whish the people that works there had the same drive. It has been 6 hours and i made a follow up call. Guess what... Still no person assigned to the call. And now i have to pay more a month for the same **** service....