Vodacom Fibre is the Worst of the Worst

If there was an option for negative stars, I would have given them. The worst service provider who has grown too big to be concerned about customers. I had a 24 months 20/20 Mbps fibre line with vodacom which expired some time last year and was advised I was now on month on month. I then ordered a new package on vodacom website for 50/50 Mbps line on the 24th of March 2022. A week later, I received the new router from courier 24.

In order to ensure the new router is connected I did the following:

1. On the 30th of April 2022, I called *** for activating the fibre and the consultant took me through a number of steps and told me to wait 30 to 40 minutes after resetting as it will connect, it didn't work out.

2. On the 3rd of May 2022, I called *** and spoke who then stated that he was drafting an email to the activation team and I even sent him pictures on his whatsapp number of the router and its S/N number, again no connection was achieved.

3. On the 4th of May 2022 I called *** to follow up again as the router was still not connecting to the internet. Provided all the above background to the consultant who then stated that the above history was not logged on and no request had been submitted to the activation team. She then proceeded to create an SR number and stated that the problem will be resolved within 24 to 48 hours.

4. On the 5th May 2022, I called to follow up and no new information was provided.

5. On the 6th of May, after 48 hours, I called and no new information was provided, apart from escalating to the activation team.

6. On the 7th of May, more than 72 hours after the SR number was created, am still not connected.

7. Today on the 09th of May 2022, still not connected, have called *** and still nothing has changed.

SIMPLY THE WORST SERVICE EVER AND THEY MONOPOLISE OUR AREA SO THAT WE CAN'T GET ANOTHER SERVICE PROVIDER.