Vodacom Fibre is the worst internet aftercare service ever!

Vodacom Fibre is the worst service ever!!! We have been for 10 days now without fibre (WHILST OUR MONTHLY SUBSCRIPTION AND PAYMENT IS RUNNING AND WE ARE PAYING FOR IT). Attempting to phone their "very helpful operators" you get stuck with employees that only can tell you " sorry it is out of my hands, I'm only the First-line Operator, but I'll lodge your complaint". Then, after numerous complaints lodged and reference numbers given, you are lucky if a Second-line Operator contact you and tell you the technician has been notified and will be there the next day. Next day, no show. You phone Vodacom Fibre support, again, go through all the hoops again, for another First-line Operator to tell you "the technician was never even booked for you for the day you waited the whole day for them, but they will logg it again and let's try tomorrow". Now we are in the weekend, needless to say AGAIN NO TECHNICIAN SHOWED after yesterday we were told they book the technicians over weekends because demand is "quieter", well now we were told we can see what happens Monday because they don't work on weekends. The next pop-up Vodacom shop/tent I see, attempting to recruit clients, I will go out my way to stop there and tell every prospective client what we have been through, with proof of all of our reference numbers,contact names we complained to etc, and let the prospective clients take that into account when deciding if they want to join Vodacom Fibre at all. Oh, take into account the complaints number is not toll-free, and with you phoning from a Vodacom number, Vodacom is earning all the way, then with your phone you need to use as hotspot for data, again Vodacom is earning extra income for all the extra data you buy i.e. money creating scheme to the expense of the client. UPDATE: Monday, no technician again