MC
Mikateko C

1 reviews | Active since Jul 2020

24 Aug 2021, 14:46

Vodacom Fibre is the worst. I'm working from home and have been without connection for over 3 hours, call center tells me it takes 48 hours to resolve. How is that possible? How is a person supposed to get work done? And this is just the half of it, ther

Vodacom Fibre is the worst. I'm working from home and have been without connection for over 3 hours, call center tells me it takes 48 hours to resolve. How is that possible? How is a person supposed to get work done?

And this is just the half of it, there is not a month that goes by where their connection does not go down. They either don't know what to tell you or blame Vumatel, using them as a scapegoat

Vodacom connectivity is terrible

0
Replies (1)
Vodacom
Vodacom's reply25 Aug 2021, 07:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team