KM
K M
1 reviews | Active since Feb 2021
18 Feb 2021, 13:41
VODACOM FIBRE IS THE WORST
DO NOT USE VODACOM. I ordered uncapped fibre for 5 sites from vodacom on 12 November 2020 (see Sales orders below). To date only two are installed and working. The rest are still not working. It's well over 3 months. I'm tired of calling, talking to *********** voda people and wasting my time. In fact I'm seeing my lawyers next week on exiting the contracts and getting refunds. They owe me compensation for costing me time and anguish, Each time I call i encounter confusion and incompetence. DO NOT USE VODACOM. TRY OTHER ISPs.
SO*** SO*** SO*** SO*** SO*** SO***
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Replies (2)
Vodacom's replyOfficial
18 Feb 2021, 14:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2021, 14:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KM
K M's updateReviewer Update
16 Mar 2021, 03:41IT'S BEEN A MONTH. NOT MUCH HAS CHANGED. VODACOM SENT A NUMBER OF PEOPLE WHO STILL DIDN'T GET MY LINES ACTIVATED. EACH TIME I GET EMAILS AND TEXTS SAYING MY ORDER IS COMPLETE MEANWHILE THAT'S NOT TRUE. THEIR CUSTOMER CARE IS NON EXISTENT AND UNPROFESSIONAL. TO TOP IT ALL THEY HAVE THE AUDACITY TO SAY MY ORDER IS COMPLETE ACCORDING TO THEIR RECORDS.
CLEARLY VODACOM IS THE PITS. IT HAS COLLAPSED. I REGRET CHOOSING VODACOM
CLEARLY VODACOM IS THE PITS. IT HAS COLLAPSED. I REGRET CHOOSING VODACOM
KM
K M's update16 Mar 2021, 03:41
Reviewer Update
IT'S BEEN A MONTH. NOT MUCH HAS CHANGED. VODACOM SENT A NUMBER OF PEOPLE WHO STILL DIDN'T GET MY LINES ACTIVATED. EACH TIME I GET EMAILS AND TEXTS SAYING MY ORDER IS COMPLETE MEANWHILE THAT'S NOT TRUE. THEIR CUSTOMER CARE IS NON EXISTENT AND UNPROFESSIONAL. TO TOP IT ALL THEY HAVE THE AUDACITY TO SAY MY ORDER IS COMPLETE ACCORDING TO THEIR RECORDS.
CLEARLY VODACOM IS THE PITS. IT HAS COLLAPSED. I REGRET CHOOSING VODACOM
CLEARLY VODACOM IS THE PITS. IT HAS COLLAPSED. I REGRET CHOOSING VODACOM